Booking and Cancellation terms
Booking and Cancellation terms for individual bookings
The Act on Travel Service Combinations does not apply to hotel reservations. Hotel reservations are covered by The Act on Accommodation and Restaurant services. We recommend our clients to take a travel insurance to cover the costs of exceptional changes and cases. Kassiopeia Hotels: Hotel Matts, Hotel Levi Panorama and Hotel K5 Levi apply the following terms in reserving and cancelling of services.
Best available -rates
Payment is due upon booking. The reservation cannot be changed or cancelled. The booking can be paid for by a credit card or through online banking. The present options can be found in our booking engine.
To confirm the reservation, credit card number must be given. Room reservation can be changed or cancelled without charges at latest by 18:00 on the day of arrival. If the change or cancellation is made after 18:00 on the day of arrival we will withhold the amount equivalent to the price of the first day of accommodation. Cancellations only via online booking engine or in writing to the hotels’ email email@example.com.
Hotel K5 Levi and Hotel Levi Panorama
To confirm the reservation, credit card number must be given. Reservation can be cancelled without costs by 18:00 one day prior to arrival. If the change or cancellation is made after 18:00 we will withhold the amount equivalent to the price of the first day of accommodation. Cancellations only via online booking engine or in writing to the hotels’ email firstname.lastname@example.org or email@example.com.
Some of the prices require payment in advance. Refunds on the pre-payments can be restricted on a rate to rate basis. The terms can be found online under the description of each rate or from our customer service.
Holding the reservation
Room bookings paid for or confirmed by credit card will be kept in force until the morning following the arrival day at 11:00, after which the hotel has the right to sell the room to a new customer.
Apartments, Chalets and Villas
Hotel Matts’ apartments
Booking is payed upon making the reservation.
1-7 nights booking can be cancelled free of charge one day prior to arrival by 15:00. Failure to cancel the booking within this time or in case of no show will result in a cancellation fee equal to one night payment (daily rate).
8 nights or more bookings can be cancelled for free 7 days before arrival date. Failure to cancel the booking within this time or in case of no show will result in a cancellation fee equal to one night payment (daily rate).
Levi Chalets and K5 Villas
Booking is payed upon making the reservation. Bookings can be changed or cancelled up to six (6) weeks prior to arrival. 50% of the total booking value will be charged if a booking is cancelled up to 14 days prior to arrival. 100% will be charged if the booking is cancelled less than 14 days prior to arrival.
In a force majeure situation the hotel can cancel the reservation. In this case the customer is entitled to full reimbursement of all the fees paid. For compelling reasons the hotel has the right to transfer the booking to another place of accommodation of at least the same standard after negotiating the situation with the client. The hotel will compensate the client for the direct costs caused by the transfer.
In a force majeure situation the guest can cancel the reservation free of charge. In such cases 50€ office fee will be deducted from advanced payments. In this case, please contact the hotel directly.